Accessibility Commitment from Gardener Osterley

Gardener Osterley is committed to making both our online presence and local gardening services accessible to everyone in the Osterley area. We design our pages and physical interactions with the community first, following inclusive principles that support a wide range of needs. This accessibility statement explains our approach to accessibility, the standards we aim to meet, and how we support people who use assistive technology or alternative navigation methods.

Our goal as an Osterley gardener and provider of Osterley gardening services is to ensure a consistent, clear, and usable experience across devices. We recognise that accessibility extends beyond the website to appointments, quoting, and on-site work, and we aim to provide adjustments that remove barriers for people with different abilities. Where adjustments are needed, we make them part of our normal service delivery.

We base our efforts on recognised standards: our web content is developed to conform to WCAG 2.1 AA guidelines wherever feasible. That includes text contrast, logical structure, consistent navigation, and accessible forms. As a local gardener in Osterley, we also follow practical steps to ensure on-site interactions are predictable and safe for visitors and customers with mobility, sensory, or cognitive needs.

Screen-reader support is an important part of our accessibility work. We use semantic HTML structure, clear headings, and descriptive link text so screen readers can present information in a meaningful order. Where images or diagrams are necessary for service descriptions, we provide text alternatives and clear labels so that assistive technology users receive equivalent information to sighted users.

Keyboard navigation is supported across our pages and booking interfaces: users can tab through controls, forms and interactive elements in a logical sequence. We avoid keyboard traps, ensure focus indicators are visible, and provide skip links or landmarks to help people move quickly to main content. For in-person visits, we describe the layout of gardens and access paths to help visitors plan their trip.

To make content easier to understand, we use plain language, consistent terminology, and concise instructions. We also include alternative formats on request for key documents and quotations. Our team trains regularly on inclusive communication and practical adjustments for people with sensory or cognitive differences.

Technical compliance is maintained through regular audits and updates. We use accessibility testing tools, manual keyboard and screen-reader checks, and accessibility-aware development practices to address issues promptly. When elements cannot meet WCAG 2.1 AA immediately due to legacy systems or third-party components, we document the limitations and provide accessible alternatives.

Typical accessibility features and practices we follow include:

• High-contrast text and scalable font sizes
• Clear semantic structure with headings and ARIA landmarks where appropriate
• Keyboard-accessible controls and visible focus states
• Meaningful alt text and descriptive labels for images and form fields

If you require an alternative format, a site visit adjustment, or additional assistance, please contact our accessibility coordinator through the contact channels listed on our public materials or via local community directories. We will respond to accessibility requests and strive to provide a suitable solution within a reasonable timeframe. We welcome direct communication about specific barriers so we can address them efficiently.